Contact Piercing Pagoda


Credit Questions

Do you have questions about your Pagoda credit card account? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2718 (TDD/TYY:888-819-1918) or use their automated service 24 hours a day.


Where is my Order?

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)


Live Chat


Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-866-9700 during the hours below:

   Monday-Friday 9am-10pm ET
   Saturday 12pm-10pm ET
   Sunday 12pm-9pm ET

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

  Z-Mail Customer Service
  375 Ghent Road
  Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now


Manage Your Online Profile

If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.

Join Our Email List & Receive a Special Offer