Contact Piercing Pagoda
Do you have questions about your Pagoda credit card account? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2718 (TDD/TYY:888-819-1918) or use their automated service 24 hours a day.
Where is my Order?
Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)
Chat is the fastest way to a live agent!
Chat with one of our agents about merchandise selection, current promotions, to place an online order, or for other general questions during the hours below:
Monday-Friday 9am-10pm ET
Saturday-Sunday 12pm-9pm ET
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-866-9700 during the hours below:
Saturday 12pm-10pm ET
Sunday 12pm-9pm ET
For California Privacy Rights
375 Ghent Road
Akron, Ohio 44333
Manage Your Online Profile
If you'd like to contact us via mail, your correspondence can be sent to:
If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.