COVID-19 Update from Piercing Pagoda:
Our Commitment to Safety

Buy one, get up to
TWO for 50% off!

Free Shipping on $25+
& free returns on ALL orders

Free Shipping on $25+
& free returns on ALL orders

Contact Piercing Pagoda


Speak Live With an Expert

Talk to an experienced store jewelry consultant using your phone or computer audio for expert advice choosing the best pieces to own and give. Please make sure your speakers are turned on.

Start Call Now

Chat With an Expert

Type to chat as you shop with a Customer Care agent online. You'll get help finding and comparing jewelry online, plus they can tell you about current promotions and even help you place your order.

Start Chat Now

Book a Virtual Appointment

Let a trusted Piercing Pagoda expert walk you through personal styling over the phone at a time that's convenient for you.

Book Now

Credit Questions

Do you have questions about your Pagoda credit card account? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2718 (TDD/TYY:888-819-1918) or use their automated service 24 hours a day.

For Comenity Cardholders


844-271-2718
Comenity.net/pagoda


Where is my Order?

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)


Live Chat


Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-866-9700 during the hours below:

Monday-Friday 8am-10pm ET
Saturday 10am-9pm ET
Sunday 12pm-9pm ET


For California Privacy Rights

To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.


Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

Z-Mail Customer Service
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now


Manage Your Online Profile

If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.

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