Contact Piercing Pagoda

Chat with Customer Care

Need help with an order or having an issue? Chat with a Customer Care agent for help with existing orders, questions on current promotions or help placing an order.

Click the Chat Icon on the bottom right of the page

Talk Live with a Jewelry Stylist

Get help styling your look or finding the perfect gift. Use your phone or computer audio to speak live with a jewelry styling expert now.

Start a conversation

Book a Virtual Appointment

Book a free personal styling session over the phone or on Zoom at a time that's convenient for you. Can’t make it to the store? Schedule a virtual follow-up for your ear piercing.

Need additional help?

Do you have questions about your Pagoda credit card account? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2718 (TDD/TYY:888-819-1918) or use their automated service 24 hours a day.

For Comenity Cardholders


Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)

If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.

For California Privacy Rights

To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.

Live Chat

Live Chat

Call Us

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-866-9700 during the hours below:

Monday-Friday 8am-10pm ET
Saturday 10am-9pm ET
Sunday 12pm-9pm ET

Write Us

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

Z-Mail Customer Service
375 Ghent Road
Akron, Ohio 44333

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