Contact Piercing Pagoda

Questions or Comments?

Guest Services Contact Center hours:
MONDAY - FRIDAY: 9am - 10pm ET
SATURDAY: 10am - 10pm ET
SUNDAY: 12pm - 9pm ET

Submit a comment or question to Customer Care
800-866-9700 to speak to our Customer Care team directly

Credit Questions

Questions about your Pagoda credit card account? Contact Comenity Capital Bank LLC at 844-271-2718 (TDD/TYY: 888-819-1918) or use their automated service 24 hours a day.

For Comenity Cardholders


Where is my Order?

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)

Live Chat

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290.

Manage Your Online Profile

If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.


Email Us

We welcome your questions, comment and concerns. You can email the Guest Services Team by completing and submitting the form below:

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