COVID-19 Update from Piercing Pagoda:
Temporary Store Closures

Buy one, get up to
TWO for 50% off!

Free shipping on ALL orders
Choose UPS Sure Post at checkout

Free shipping on ALL orders
Choose UPS Sure Post at checkout

Contact Piercing Pagoda

Credit Questions

Do you have questions about your Pagoda credit card account? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2718 (TDD/TYY:888-819-1918) or use their automated service 24 hours a day.

For Comenity Cardholders


Where is my Order?

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)

Live Chat

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-866-9700 during the hours below:

Monday-Friday 8am-10pm ET
Saturday 10am-9pm ET
Sunday 12pm-9pm ET

For California Privacy Rights

To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

Z-Mail Customer Service
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now

Manage Your Online Profile

If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.

Get inspiration sent
straight to your inbox