Contact Piercing Pagoda

Questions or Comments?

Guest Services Contact Center hours:
MONDAY - FRIDAY: 9am - 10pm ET
SATURDAY: 10am - 10pm ET
SUNDAY: 12pm - 9pm ET

Submit a comment or question to Customer Care
800-866-9700 to speak to our Customer Care team directly

Credit Questions

Questions about your Pagoda credit card account? Contact Comenity Capital Bank LLC at 844-271-2718 (TDD/TYY: 888-819-1918) or use their automated service 24 hours a day.

For Comenity Cardholders


Where is my Order?

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)

Live Chat

Email Us

We welcome your questions, comment and concerns. You can email the Guest Services Team by completing and submitting the form below: