COVID-19 Update from Piercing Pagoda:
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Free Shipping on $25+
& free returns on ALL orders

Free Shipping on $25+
& free returns on ALL orders

Return and Exchange Policy

Now offering FREE returns!
Start a Return

30 Day Return Policy

Pagoda.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return it within 30 days (of the date your order was shipped online or purchased from a store) for a full refund of the purchase price, excluding shipping, handling, or other additional charges. Pagoda.com provides you with two easy methods of returning an item purchased on www.pagoda.com; returns by mail and returns to a Pagoda.com kiosk or retail store.


90 Day Exchange Policy

Pagoda.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may exchange it within 90 days (of the date your order was shipped from our distribution center).


Returning An Item

Now offering FREE returns.

Need to make a return?
Start a Return

 

Please note the following return exceptions:
  • Merchandise sized, engraved, or altered in any way after purchase may not be returned for exchange, merchandise credit, or refund.
  • Gift receipts may be used for exchanges only or to credit purchaser.
  • If you made your purchase using PayPal, Bill-Me-Later, e-Gift Card or the combination of a gift card with a credit card, your items must be returned to the online store.

Returns to a Pagoda Kiosk or Retail Store
Please read the information on your original packing slip. Here are the basic steps to return:

  1. Place the item securely in the original package. All products must be returned in good condition, in original boxes, and with paperwork and accessories to ensure a full credit.
  2. Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout.
  3. Take the package to any Pagoda.com kiosk or retail store.
  4. The store associate will process your return. Refund will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damage, defective, or incorrect item.

 

Please note the following exceptions:
  • Merchandise sized, engraved, or altered in any way after purchase may not be returned for exchange, merchandise credit, or refund.
  • Once an item has been returned and you have received credit for your purchase, please call our customer service center at 1-800-866-9700 for assistance placing a new order.
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