Love Takes Care

Customers and team members must wear masks.

Team member temperature/health check are conducted daily.

All surfaces are cleaned and wiped down frequently.

Team members wash/sanitize hands before and after each transaction.

Hand sanitizer is available throughout the store.

Jewelry is cleaned before and after handling by each customer.

For piercings, team members will wear a face shield and a mask.

Piercing services by appointment only. If you are ill, your appointment will be rescheduled.

Maintain a six-foot distance from others.

Piercing Pagoda stores are re-opening!

Check to see if your favorite Pagoda store is open:
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Select stores are now open on a reduced scheduled. Store re-open decisions are being made based on guidelines from local government and health officials. Team members in re-opened stores are practicing enhanced cleaning and sanitizing schedules and procedures, including additional sanitization of our jewelry, surfaces, touch screens and high touch areas.
Read more for the full statement


FAQs

Q. Extended Return Policy
A. We have extended our return policy to accommodate our customers during these uncertain times. Purchases made in store 2/22/20 – 3/22/20 are eligible for a return or exchange within 90 days from the original purchase date. Purchases made online 2/22/20 – 3/22/20 are also eligible for return within 90 days from the original purchase date. Exchanges cannot be processed on pagoda.com.

Q. Am I required to wear a face mask if I go to a store?
A. Yes, customers and employees must wear masks in store. We wear masks to protect you, so please wear a mask to protect us.

Q. What are your in-store safety procedures?
A. The following safety measures are in place for open stores:

  • All employees and customers must wear a mask. Masks must cover your nose and mouth.
  • Jewelry is cleaned before and after handling by each customer.
  • Employee health screenings are conducted daily.
  • Employees wash their hands frequently.
  • We perform frequent cleanings and wipe down all surfaces.
  • Avoid entering the store if you have symptoms of COVID-19, namely fever or cough.
  • Hand sanitizer is available at entrance and throughout store.
  • Maintain a six-foot distance from others.
  • Sneeze or cough into a cloth or tissue, or if unavailable, your elbow.
  • Avoid shaking hands or engaging in unnecessary physical contact.

Q. What impact does this have on my diamond bond and lifetime protection plan?
A. We appreciate that you are concerned with maintaining your lifetime warranty. While your jewelry is expected to be cleaned and inspected every six months, we will extend a six month grace period from the original inspection date to remain compliant with your warranty terms during these unprecedented times. We will continue to take good care of you and your jewelry needs when you are able to comfortably return for your inspection, as the safety of our team members and customers is our primary concern. We will happily inspect and honor your warranty at that time. In the event of any changes, we will post updated information on our website. If you would like to confirm your next inspection date, please contact Customer Care at 1-800-527-8029.

Q. What measures are being taken by Piercing Pagoda employees for piercing services?
A. For piercing services, team members will be wearing both a face shield and a mask while using sanitized materials. All piercing materials are cleaned and sanitized before and after use.

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