4/21 COVID-19 Update:
Select stores are now open on a reduced scheduled. Store re-open decisions are being made based on guidelines from local government and health officials. Team members in re-opened stores are practicing enhanced cleaning and sanitizing schedules and procedures, including additional sanitization of our jewelry, surfaces, touch screens and high touch areas. For a list of open stores, click here.
3/21 COVID-19 Update:
To our valued Piercing Pagoda customers,
As individuals, and as a corporation, we have all been keeping track of what’s happening around the world and here at home. We are continually assessing the state of the pandemic and making decisions in real time that put the health and safety of our employees, our customers, and our communities first.
As a result of the COVID-19 pandemic, we have decided to temporarily close our physical store locations beginning Sunday, March 22nd at 6pm. We will continue to follow the guidelines of government and health officials in determining when we will reopen our stores using the same hyper-local and informed approach we have used to date.
While all of our physical stores will be temporarily closed, we will remain virtually open on Pagoda.com, where you can shop our full assortment of jewelry and will receive free shipping on all orders. We also invite you to contact our Customer Care team at 1-800-527-8029 for personal assistance with your shopping experience.
We are extending our normal 30 day return policy during this uncertain time. Purchases made in-store from 2/22/20 through 3/22/20 can be returned through 7/1/20. Purchases made online starting 2/22/20 can be returned up to 90 days after the date order was placed.
At Piercing Pagoda, we focus on self-expression and encourage you to Be More You, and right now we are all in this together. While we all work to slow the spread of the outbreak, we encourage you to be safe and mindful of the larger community, and know that we will come out of this stronger than ever before.
Let’s stay connected while we keep our distance – join us on Facebook, Instagram or Twitter @PiercingPagoda.
Thank you, Piercing Pagoda friends and family, and stay safe,
SVP & General Manager, Piercing Pagoda