1. What information does Pagoda.com collect from our online customers?
For those individuals who visit our site but do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalized demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. For those who make a purchase on Pagoda.com, in order to fulfill the order, we collect and store your name, address, shipping information, email address, telephone number, purchase data, and billing information.
2. Does Pagoda.com use "cookies"?
3. How does Pagoda.com use the individualized information that we collect?
We and the third parties who provide services related to Pagoda.com will use the information referenced above to fulfill your order and provide services related to Pagoda.com or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, website evaluation, data analysis and, where applicable, data cleansing. The third parties who provide any of these services are authorized to use this information only in connection with the services they are engaged to perform.
In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We may also use that information, from time to time, to contact you and allow third parties to contact you with our consent concerning products, services, sales or special promotions of Pagoda.com or our corporate affiliates, including Piercing Pagoda, as well as third-party products and services [branded with the name Piercing Pagoda or with the name of another of our affiliate(s) that Piercing Pagoda believes will be of interest to you. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at the mailing address, phone number or online option provided below:
P.O. Box 152777
Irving, Texas 75015
or call 1-800-866-9700
We currently send emails only to those Pagoda.com customers who are interested in receiving information about our products and services. If you have previously received such emails, but no longer want to, contact us by one of the methods referenced above or by unsubscribing to an email you receive from us.
Please be advised that since promotions may already be in process at the time of your request, it may take up to ten days before electronic contacts cease. As a result, you may receive mail or other solicitations from Piercing Pagoda for a brief period of time after you make your request. You may also use the above addresses and phone number to correct or update any of the individual information we have stored.
4. How is the information Pagoda.com collects stored, and what security procedures do we have in place to protect the confidentiality of that information?
5. How does Pagoda.com protect the safety and privacy of children?
We do not knowingly collect or store information on children under 13 years of age from our website. If we learn that a child has requested email communication without his or her parent's consent, we immediately, upon parental request, remove all information concerning the child from our database.
For more information about the COPPA and privacy issues concerning children, you may visit http://www.ftc.gov/privacy/privacyinitiatives/childrens.html
Last updated 5/1/2011